(HBO) - Hoa Binh Electricity Company held a conference on "Raising the awareness of customer satisfaction level", and implementing the plan to improve the customer satisfaction rating in 2018 and in the coming years. The conference will be carried out to all staffs of the company.
Conference
of raising the awareness of customer satisfaction level being deployed to all
employees of Hoa Binh Electricity Company.
Since 2013
to present, with the objective evaluation from the customers consulted
independently by Hoa Binh Electricity Company, which implemented the survey,
the score of customer satisfaction for the company has increased gradually.
However, it is still lower than the average of the Northern Electricity
Corporation. The conference was focused on solutions to implement effective
customer service, continuous improvement of business activities, enhancing the
image of the industry.
In
addition to raising awareness among staff about the customer satisfaction
level, the conference set the target for the 2018 plan to ensure a safe, stable
and quality service. contributing to meet the requirements of sustainable
development of the province, strive to get the score of the customer
satisfaction level about ≥ 8 points.
Dao Village’s honey – a product certified with a 3-star OCOP (One Commune One Product) rating by Thong Nhat Agricultural Cooperative in Dao Village (Hoa Binh City) – is highly regarded by consumers for its quality, richness, and variety in packaging. The distinctively sweet taste of Dao Village’s honey leaves a lasting impression on anyone who has tried it.
In alignment with Project No. 07-DA/TU, issued by the Hoa Binh provincial Party Committee on November 1, 2021, Lac Thuy district has actively promoted investment and supported the sustainable development of its industrial and handicraft sectors during the 2021–2025 period. Alongside this, the district has remained committed to preserving and revitalising traditional craft villages.
Located in the northern part of Lac Thuy district, with a temperate climate and fertile soil, Phu Thanh commune has great potential and advantages in growing tea. The long-standing experience, combined with strict adherence to organic farming practices in the tea gardens, ensures that the dried tea products from Phu Thanh and Lac Thuy as a whole are sold out immediately upon production, providing a stable and prosperous life for the local people.
Amid efforts to streamline the administrative apparatus, Hoa Binh province has intensified measures to address challenges in land clearance, resettlement support, and infrastructure investment, aiming to speed up the progress of key projects.
Hoa Binh province has posted an unprecedented economic growth rate of 12.76% in the first quarter of 2025, marking its highest quarterly performance to date and positioning it as the second fastest-growing locality in the country, trailing only Bac Giang province.
Under current regulations, products in the One Commune – One Product (OCOP) programme that are rated three stars or higher must undergo re-evaluation every three months. However, in reality, some of these products fail to consistently meet the required standards, raising concerns about the sustainability of their OCOP certification. This underscores the urgent need for producers to enhance product quality and gradually develop their OCOP products into strong, marketable brands.
