Local medical facilities in Hanoi will examine patients’ levels of satisfaction at least once every three months, according to the capital city’s Department of Health.
Local
medical facilities in Hanoi
aim to examine patient satisfaction at least once every three months
Following the Ministry of Health’s guidance on promoting surveys on
patient satisfaction and updating medical records online, the Hanoi health
sector has directed local public and private hospitals to directly examine
patients’ levels of satisfaction at least once every three months and health
workers’ satisfaction at least once a year, while encouraging medical staff to
fill out surveys using the software provided.
The Hanoi’s
department has also requested updated online information regarding hospital
name, the number of planned hospital beds, the real number of hospital beds,
and the name of each hospital’s departments and rooms.
In addition, the department set up a
delegation to survey the satisfaction of patients and their relatives
throughout 2018, led by its Deputy Head Tran Thi Nhi Ha.
The mission will focus on surveying the issues
that lead to patients’ dissatisfaction, summing up comments both on
satisfaction and dissatisfaction of the patients and their family members, and
identifying the problems making the patient unhappy, then proposing measures to
improve the hospitals’ quality and reporting the results to the Hanoi
Department of Health for guidance.
In 2017, Hanoi
carried out a survey on 41 local public hospitals.
Source: NDO
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