(HBO) - Luong Son district’s social security agency has made important breakthroughs in reforming administrative procedures in recent times, considering this as one of the key tasks of the social insurance sector to attract more people to join insurance and improve the agency's quality of service.
The agency has constantly strived to improve its working style,
thus raising trust and satisfaction of organizations, individuals, businesses.
Photo: Since June 2021, administrative procedures related to social insurance, health
insurance and unemployment insurance have been conducted at the one-stop-shop
section in charge of receiving and returningadministrative
procedureresultsof the People's Committee of Luong Son district.
Around this time, staff members handling social insurance procedures at the
modern one-stop-shop section of Luong Son district are busy all the time
because workers affected by COVID-19 flock in to receive support paid from
theunemployment insurancefund.
The friendly reception and professional working style of the section’s staff
make local people feel at ease.
Mrs. Nguyen Thi Hoa, an accountant of a business in Luong Son industrial park
said she came to ask for procedures for issuing insurance books and cards for
new employees.
"As procedures have been published on line and the social insurance staff were
very helpful, I completed transactions in just 15 minutes”, she said.
The social insurance agency has a database on the computer system, so it is
easy to compare data, she added.
Hoa said the one-stop-shop section in charge of receiving and
returningadministrative procedureresultsof Luong Son district
has helped simplify the process of transactions, much to the convenience of the
people.
Vu Hong Thai, director of the district’s social insurance agency said serving
people and businesses in the spirit of public administration modernization is
the goal of the unit.
As from September 2021, the agency transferred the handling of administrative
procedures related to social, health and unemployment insurance from the
previous two locations to the one-stop-shop section of the district
administration.
The application of information technology at the section has proven effective,
ensuring accuracy and timeliness. Dossiers are transferred circulated between
the social insurance agencies of the district and the province in accordance
with a set process. The rate of deferred dossiers has decreased significantly,
and there are no more losses of records.
As many as 20 administrative procedures related to insurance have been
processed at the department so far, facilitating both localinsurance
participants and staff working in this field.
In order to bring convenience for customers, the district’s social insurance
agency has actively promoted the reception and returningadministrative
procedureresultsvia digital platforms, and postal services.
From September 20 to October 20, 2021, the agency received over 5,400 dossiers,
including over 5,000 electronic ones. As many as 5,100 dossiers have been
properly handled without complaints.
These breakthroughs have helped remove barriers in handling administrative
procedures, save costs and transaction time for businesses and people./.
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