(HBO) – So far, 100 percent of the State administrative agencies and units in Hoa Binh province have upgraded their quality management system from ISO 9001:2008 to ISO 9001:2015, obtaining positive outcomes and gradually improving the quality of public administrative services.
A civil servant
of the People’s Committee of Ba Hang Doi township (Lac Thuy district) gives
guidance to those who come to handle administrative procedures at the
single-window division.
As one of the localities striving to apply the
quality management system, Lac Thuy district has aligned ISO processes for
administrative procedures with the ISO 9001:2015 standards. It has maintained
surveying people’s satisfaction of the divisions for receiving administrative
procedures and returning settlement results in communal-level localities. It
has also publicised all the administrative procedures within the remit of the
district People’s Committee on the province’s public service portal while
disseminating how to submit dossiers by using Level-3 and -4 online public services.
In addition, State administrative agencies and
units across Hoa Binh province has applied the "single-window” and
"inter-sectoral single-window” mechanisms, thus cutting down the time needed to
solve administrative procedures and improving civil servants’ performance of
specialised tasks. Meanwhile, processes for handling administrative procedures
have been listed on the departments and sectors’ websites so that organisations
and citizens can easily look up. As a result, paperwork, time, and expenses
have been reduced.
Many departments, sectors, and localities have
brought down the time for handling administrative procedures by 40 - 60
percent. The rate of procedures settled on schedule by provincial specialised
agencies has reached 99.8 percent, by district-level People’s Committees 99
percent, and communal-level People’s Committees 99.5 percent. Surveys revealed
organisations and people’s high satisfaction of the time for handling
administrative procedures, as well as civil servants’ attitude and performance,
and there is no low evaluation. This has helped improve the business climate
and competitiveness of Hoa Binh province.
Do Hai Ho, Director of the provincial Department
of Science and Technology, said his department has issued guidance on the
maintenance and improvement of the quality management system in line with the
TCVN ISO 9001:2015 national standards. It has been working to promote the
digitalisation of procedures, internal management processes, and task
performance, along with IT application and digital transformation. Besides,
efforts have been made to step up training the personnel who directly take part
in the quality management system under TCVN ISO 9001:2015 so as to ensure the
system is operated continuously and effective, thereby contributing to
administrative reforms./.
In late March, 29 labourers from Da Bac district were sent to work as seasonal farm workers in Buyeo county, Chungcheongnam province, the Republic of Korea (RoK). Upon arrival, they quickly settled into their jobs, enjoying good working conditions and benefits, with wages aligned with the terms of their signed contracts. The programme is now being expanded, with relevant departments and sectors actively seeking additional seasonal employment opportunities in various localities across the RoK.
Luong Son Industrial Park has invested in standardised wastewater and emissions treatment systems, enforced tight emission controls, reduced noise, dust, and solid waste, and expanded green spaces, contributing to protecting the environment and promoting sustainable development.
Hoa Binh police are collecting public feedback on amendments to the 2013 Constitution via the national identification app VNeID. This innovative approach marks a giant leap towards modernising grassroots democracy and enhancing transparency in public consultation.
A total public investment capital of 113 billion VND (over 4.3 million USD) was disbursed for a project to upgrade infrastructure and stabilise residents in the vicinity of the Da River reservoir between 2021 and the first quarter of 2025, giving a facelift to local rural areas and improving the quality of people's life.
Since the end of 2023-2024 academic year, Cu Yen Primary and Secondary School in Luong Son district has deployed e-study records for all of its 500 primary students, said the school principal Nguyen Thi Tuyen.
The Labour Federation of Hoa Binh city has actively worked to protect the rights and welfare of nearly 8,000 local workers and union members at 152 grassroots unions. Through regular dialogues, education campaigns, and welfare programmes, the federation has helped foster stable, progressive labour relations.
