(HBO) – So far, 100 percent of the State administrative agencies and units in Hoa Binh province have upgraded their quality management system from ISO 9001:2008 to ISO 9001:2015, obtaining positive outcomes and gradually improving the quality of public administrative services.
A civil servant
of the People’s Committee of Ba Hang Doi township (Lac Thuy district) gives
guidance to those who come to handle administrative procedures at the
single-window division.
As one of the localities striving to apply the
quality management system, Lac Thuy district has aligned ISO processes for
administrative procedures with the ISO 9001:2015 standards. It has maintained
surveying people’s satisfaction of the divisions for receiving administrative
procedures and returning settlement results in communal-level localities. It
has also publicised all the administrative procedures within the remit of the
district People’s Committee on the province’s public service portal while
disseminating how to submit dossiers by using Level-3 and -4 online public services.
In addition, State administrative agencies and
units across Hoa Binh province has applied the "single-window” and
"inter-sectoral single-window” mechanisms, thus cutting down the time needed to
solve administrative procedures and improving civil servants’ performance of
specialised tasks. Meanwhile, processes for handling administrative procedures
have been listed on the departments and sectors’ websites so that organisations
and citizens can easily look up. As a result, paperwork, time, and expenses
have been reduced.
Many departments, sectors, and localities have
brought down the time for handling administrative procedures by 40 - 60
percent. The rate of procedures settled on schedule by provincial specialised
agencies has reached 99.8 percent, by district-level People’s Committees 99
percent, and communal-level People’s Committees 99.5 percent. Surveys revealed
organisations and people’s high satisfaction of the time for handling
administrative procedures, as well as civil servants’ attitude and performance,
and there is no low evaluation. This has helped improve the business climate
and competitiveness of Hoa Binh province.
Do Hai Ho, Director of the provincial Department
of Science and Technology, said his department has issued guidance on the
maintenance and improvement of the quality management system in line with the
TCVN ISO 9001:2015 national standards. It has been working to promote the
digitalisation of procedures, internal management processes, and task
performance, along with IT application and digital transformation. Besides,
efforts have been made to step up training the personnel who directly take part
in the quality management system under TCVN ISO 9001:2015 so as to ensure the
system is operated continuously and effective, thereby contributing to
administrative reforms./.
The emulation movement "Hoa Binh joining hands to build new-style rural areas” has been widely spreading, becoming a driving force that motivates the localities to renew rural landscapes and improve the material and spiritual lives of the residents. In this movement, the people play a central role-both as the main implementers and direct beneficiaries of its outcomes.
In response to the global digital revolution, Hoa Binh Newspaper is transforming itself into a modern and multi-platform media hub, blending cutting-edge technology with a restructured newsroom and a new generation of tech-savvy journalists.
Hoa Binh province’s Association of the Elderly recently held a conference to review the project on expanding the inter-generation self-help club model until 2025.
In a move to implement Resolution No. 57-NQ/TW, issued on December 22, 2024 by the Politburo, which targets breakthroughs in science-technology development, innovation, and digital transformation, the Hoa Binh provincial Department of Health has issued a plan to roll out the "Digital Literacy for All” campaign within the local health sector.
An Nghia Commune (Lạc Sơn District) is one of the communes that achieved the tha standard of the national new rural area in 2018. Entering a new development phase, the commune is now trying to meet the criteria for the advanced new rural development. With the strong political will and the public consensus, the commune is gradually overcoming the challenges to reach this goal, aiming for the sustainable development.
