(HBO) – The unit in charge of handling administrative procedures at the People’s Committee of Chi Ne township, Lac Thuy commune has been fully-equipped to serve the public. The handling of administrative procedures has improved considerably.


A "one-stop shop” officer instructs a citizen how to use public services online.

Instead of coming to the unit's office, Pham Thi Thuan from Ngai Long village is able to use computer at home or mobile phone to send documents online. She later could track how her documents are processed. With the service, she saw many benefits, including saving time and travelling effort. 

Apart from online public services, the unit also receives and sends documents in the traditional "one-stop shop” method. Residents are satisfied with professionalism and service of officers there. Almost administrative procedures are handled without appointment notes, mostly in judicial and civil affairs. Each year, there are not overdue documents while the collection of costs and fees is ensured. At the unit, the list of administrative procedures and hotlines of departments and agencies are publicised. Residents could also check them online.

Chairman of the township People’s Committee Nguyen Van Ngoc said this year, the district assigned the unit to increase local participation in online public services to 51 percent, but the rate amounted to 66 percent in eight months of this year. It was one of the important results in administrative reform. Apart from improving infrastructure, the unit also devised its annual administrative reform scheme and popularised services level 3 and 4 to departments, agencies, mass organisations, officials and cadres. It also streamlined its staff and issued working regulations to ensure they could bring into full play their expertise in suitable areas.

During 2020-2021, the township will popularise the benefits of online public services at levels 3 and 4 via conferences and meetings of departments, agencies, mass organisations and residential areas, thus helping residents access them via computers or smart phones, towards forming "digital citizenship”. The launch of online public services level 3 and 4 not only makes it convenient for organisations and individuals to deal with their work but also ensures the continuous and smooth operation of State agencies amid the pandemic at present. At the same time, discipline and working style of civil servants also improved, contributing to building a modern administrative sector for the public./.


Related Topics


Lac Thuy districts expands Uncle Ho’s example learning, following

After three years of implementing the Politburo’s Conclusion No. 01-KL/TW on continuing performing Directive 05-CT/TW on enhancing the learning and studying of President Ho Chi Minh’s thought, moral example and lifestyle, Lac Thuy district of Hoa Binh province has discovered many effective models and practices, creating a spillover effect in the local community, helping to develop a clean and strong Party Organisation meeting the requirements in the new situation.

Hoa Binh hosts visiting Japanese Embassy delegation

The Hoa Binh Elderly Association and the provincial Department of Labour, Invalids and Social Affairs on May 7 held a working session with a visiting delegation from the Japanese Embassy and sponsors of a local project on reducing senior citizens’ income and health vulnerabilities in Vietnam (VIE071).

Dien Bien Phu memories never fade

Seventy years have passed, but the memories of the Dien Bien Phu campaign in 1954 have never faded in the mind of veteran Ly Van Ngoan from Dong Tien hamlet, Phu Thanh commune, Lac Thuy district.

Mai Chau replicates typical examples of studying, following President Ho Chi Minh

Over recent times, in Mai Chau district, there have been many typical examples of studying and following President Ho Chi Minh's ideology, ethics, and lifestyle in all aspects of the social life, contributing to successfully implementing the tasks of socio-economic development, and ensuring social welfare and defence and security in the locality.

Vietnamese, US localities to enhance ties in export, sustainable development

Officials of Hoa Binh province led by Bui Van Khanh, Vice Secretary of the provincial Party Committee and Chairman of the provincial People’s Committee, along with others from the provinces also taking part in a programme on promoting Vietnamese localities in the US and Canada, visited and had a working session with the Consulate General of Vietnam in Houston on April 24 (local time). The delegation was welcomed by Hoang Thuy Duong, Consul General of Vietnam in the city, and staff members of the consulate.

Hoa Binh officials pay working visit to Vietnam’s Permanent Mission to UN

Officials of Hoa Binh province joining in a programme on promoting Vietnamese localities in the US and Canada began working sessions in New York on April 22. Other provinces participating in this programme, held by the Department for Local Diplomacy Facilitation under the Ministry of Foreign Affairs, include Yen Bai, Ha Nam, Ha Tinh, Thua Thien - Hue, and Gia Lai.