After rolling out the model of "friendly administration serving the people" in October 2023, the People’s Committee of Cu Yen commune, Luong Son district has taken drastic actions in handling complex issues in the locality in the spirit of providing better services to the people.


Locals in Cu Yen are always satisfied with the handling of administrative procedures at the "one-stop" section of the communal People's Committee.


According to Bui Dinh Luan, Vice Chairman of Cu Yen commune People’s Committee, the model has proved to be effective and helped to build a contingent of cadres and civil servants who have good ethics and high level of professionalism.

Since the implementation of the model, the commune has actively reviewed working regulations of the one-stop section and required staff members to sign commitments to strictly adhere to the rules. Specialised departments have given advice to the communal administration on good and appropriate ways to show timely attention to local residents such as sending letters of apology, congratulatory letters, letters of condolence to people. Since October 2023, the commune's People's Committee has sent a letter of thanks, 17 congratulatory messages and 10 letters of condolence to the people in the locality.

Identifying administrative procedure reform under the "one-stop", "single window" mechanisms is one of the important breakthroughs, every year, the commune develops plans and assigns specialised staff in charge of fields to receive applications for procedures and return results to citizens in accordance with the stipulated process.

Procedures under the commune's jurisdiction such as authentication of papers and registration of birth, death and marriage are usually handled in the shortest time, with many procedures settled before the prescribed time, winning public approval.

Nguyen Van Thanh, Nuoc Lanh hamlet shared that the locals are satisfied with the services provided by commune staff.

According to statistics, from the beginning of 2023, the commune has registered the birth of 45 babies, marriage for 47 couples, and issued certificates of marital status for 84 cases, certification of resident registration for 21 cases.


Related Topics


Provincial Party Secretary inspects key transport projects

Nguyen Phi Long, alternate member of the Party Central Committee and Secretary of the Hoa Binh provincial Party Committee, and other officials on April 8 examined some key transport projects, namely the road connecting Tran Hung Dao Road and Dan Chu ward with National Highway 6, the regional connectivity road linking Hoa Binh and Hanoi with Son La Expressway (Hoa Binh - Moc Chau), and the first phase of a road from Luong Son township of Hoa Binh to Xuan Mai township of Hanoi.

Religious followers lead good secular, religious life

Hoa Binh province recorded nearly 20 cases of religion-related wrongdoings in 2023 and the first two months of 2024. However, thanks to their active and effective engagement, relevant agencies and religious organisations have helped the provincial and district-level People’s Committees deal with those cases in a timely manner and in line with legal regulations, thus ensuring religious freedom.

Provincial People's Committee holds monthly meeting

The Hoa Binh provincial People’s Committee held its monthly conference in virtual form on April 2 to review draft documents to be submitted to the standing board of the provincial Party Committee and others under its management along with some other important issues. Vice Secretary of the provincial Party Committee and Chairman of the provincial People’s Committee Bui Van Khanh chaired the event, which was connected with the people's committees of districts and cities in Hoa Binh.

Smokeless “Hoang Cam” stove – legendary initiative in Hoa Binh campaign

Smokeless 'Hoang Cam' kitchen was a small yet extremely significant initiative of a soldier chef named Hoang Cam in the Hoa Binh campaign in 1951 – 1952. This legendary stove, later named after him, accompanied the nation in the 1954 Dien Bien Phu Campaign, and during the resistance war against the US.

Hoa Binh province’s 17th-tenure Party organisation convenes 15th meeting

The 15th meeting of Hoa Binh province’s 17th-tenure Party organisation was held on March 26. Secretary of the provincial Party Committee Nguyen Phi Long, Permanent Deputy Secretary of the Party Committee and Chairman of the provincial People's Council Bui Duc Hinh, and Deputy Secretary of the Party Committee and Chairman of the provincial People’s Committee Bui Van Khanh co-chaired the event.

Provincial Party Committee’s Standing Board reviews performance in Q1

Nguyen Phi Long, alternate member of the Party Central Committee and Secretary of the Hoa Binh provincial Party Committee, chaired a meeting of the provincial Party Committee’s Standing Board on March 21 to review the leadership over the implementation of tasks in the first quarter, identify focal tasks and solutions for the second quarter, and discuss some important draft reports.