Identifying the application of online public services as a key step in administrative procedure reform and e-government building, Kim Boi district has proactively provided services and supported residents and businesses in accessing and utilising full-process online public services promptly and efficiently. The locality aims to lift the rate of end-to-end online public services to over 90%, with all officials and civil servants handling tasks in the digital environment.


 100% of administrative procedure applications in Nam Thuong commune, Kim Boi district, are now received and processed online.

Nam Thuong commune, home to over 6,000 residents across six villages, has a mountainous terrain and a radius of over 20 km. Local residents previously faced challenges in completing administrative procedures due to the vast area and difficult travel conditions.

However, since becoming a model commune for conducting digital transformation in 2021, Nam Thuong has made significant progress in implementing administrative procedures. All administrative procedures are now processed online, with documents handled through an electronic data management system and digital signatures applied, facilitating governance and operations.

Additionally, many local agricultural products have been listed on the Postmart e-commerce platform, helping farmers expand their market reach.

Bui Ngoc Thao, Chairman of the Nam Thuong communal People's Committee, said that as part of digital transformation efforts, the administration has been equipped with a data management server, document management software, and a security camera system. Local officials and civil servants have received training in applying information technology to handling administrative procedures. Communal authorities also place great emphasis on guiding and assisting locals in accessing online public services and mastering basic digital skills.

Six community digital technology teams have been established in six hamlets to raise public awareness of digital transformation and give guidance in using online public services.

Quach Dinh Thi, head of Men Boi hamlet and head of the hamlet's community digital technology team, said the team works to raise public awareness of the significance and benefits of digital transformation, especially the installation of the VNeID app and the usage of the online public service portal. As a result, 100% of residents in the hamlet have installed VNeID and know how to access their personal accounts on the online public service portal.

In addition, technology infrastructure has been upgraded, ensuring that 100% of administrative procedure documents in Nam Thuong are received and processed entirely online. By the end of 2024, the commune met all the criteria ofan advanced new-style rural area.

Currently, all communes and towns in Kim Boi district have set up modern "single-window" divisions connected to a specialised data transmission network.

However, as many communes are located in remote and disadvantaged areas, numerous challenges remain on the path to promoting end-to-end online public services.

Chief of the Office of the Kim Boi district People's Committee Nguyen Xuan Truong stated that amid the strong impact of the Fourth Industrial Revolution, the application of information technology in processing administrative work is a key and irreversible task.

The district has been vigorously implementing a state-level comprehensive administrative reform program for the 2021–2030 period, and a district-level administrative reform plan for 2021–2025, aiming to ensure that by June 2025, all officials and civil servants will fulfill tasks on the digital environment with better services delivered to people and businesses, he added.



Related Topics


Hoa Binh reviews socio-economic development tasks in March meeting

The Hoa Binh provincial People's Committee held its monthly meeting on March 26 to review the progress of key projects, assess budget revenue and public investment disbursement, provide feedback on draft documents for submission to the provincial Party Committee's Standing Board, and discuss other important matters related to the committee's governance activities.

Luong Son district accelerates digital transformation

Playing a key role in Hoa Binh province’s economic development, Luong Son district has been focusing on science and technology development, innovation, and digital transformation.

Reviving indigenous medicinal herbs with modern technology

Nguyen Anh Tuyet, hailing from a family steeped in the ancient art of herbal medicine, is transforming local medicinal herbs into high-value concentrated extracts, elevating their worth and healing potential.

Measures discussed to speed up key transport project

Nguyen Phi Long, an alternate member of the Party Central Committee, Secretary of the Hoa Binh provincial Party Committee, and head of the steering committee for the province's key projects, chaired a conference on March 25 to discuss measures for implementing the project on constructing the Hoa Lac - Hoa Binh road and upgrading the Xuan Mai - Hoa Binh section of National Highway 6 under the public-private partnership (PPP) model.

Hoa Binh accelerates administrative reform to better benefit citizens, businesses

Administrative reform has been identified as a key priority in enhancing state governance, improving the business environment, and facilitating services for citizens and enterprises.

Hoa Binh reviews key investment projects

The Standing Board of the Hoa Binh provincial Party Committee met on March 18 to review and guide major investment projects aimed at boosting local socio-economic development.