Identifying the application of online public services as a key step in administrative procedure reform and e-government building, Kim Boi district has proactively provided services and supported residents and businesses in accessing and utilising full-process online public services promptly and efficiently. The locality aims to lift the rate of end-to-end online public services to over 90%, with all officials and civil servants handling tasks in the digital environment.


 100% of administrative procedure applications in Nam Thuong commune, Kim Boi district, are now received and processed online.

Nam Thuong commune, home to over 6,000 residents across six villages, has a mountainous terrain and a radius of over 20 km. Local residents previously faced challenges in completing administrative procedures due to the vast area and difficult travel conditions.

However, since becoming a model commune for conducting digital transformation in 2021, Nam Thuong has made significant progress in implementing administrative procedures. All administrative procedures are now processed online, with documents handled through an electronic data management system and digital signatures applied, facilitating governance and operations.

Additionally, many local agricultural products have been listed on the Postmart e-commerce platform, helping farmers expand their market reach.

Bui Ngoc Thao, Chairman of the Nam Thuong communal People's Committee, said that as part of digital transformation efforts, the administration has been equipped with a data management server, document management software, and a security camera system. Local officials and civil servants have received training in applying information technology to handling administrative procedures. Communal authorities also place great emphasis on guiding and assisting locals in accessing online public services and mastering basic digital skills.

Six community digital technology teams have been established in six hamlets to raise public awareness of digital transformation and give guidance in using online public services.

Quach Dinh Thi, head of Men Boi hamlet and head of the hamlet's community digital technology team, said the team works to raise public awareness of the significance and benefits of digital transformation, especially the installation of the VNeID app and the usage of the online public service portal. As a result, 100% of residents in the hamlet have installed VNeID and know how to access their personal accounts on the online public service portal.

In addition, technology infrastructure has been upgraded, ensuring that 100% of administrative procedure documents in Nam Thuong are received and processed entirely online. By the end of 2024, the commune met all the criteria ofan advanced new-style rural area.

Currently, all communes and towns in Kim Boi district have set up modern "single-window" divisions connected to a specialised data transmission network.

However, as many communes are located in remote and disadvantaged areas, numerous challenges remain on the path to promoting end-to-end online public services.

Chief of the Office of the Kim Boi district People's Committee Nguyen Xuan Truong stated that amid the strong impact of the Fourth Industrial Revolution, the application of information technology in processing administrative work is a key and irreversible task.

The district has been vigorously implementing a state-level comprehensive administrative reform program for the 2021–2030 period, and a district-level administrative reform plan for 2021–2025, aiming to ensure that by June 2025, all officials and civil servants will fulfill tasks on the digital environment with better services delivered to people and businesses, he added.



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