The heart of the province, Hoa Binh city has paid great attention to administrative reform with the effective implementation of the one-stop-shop and interconnected one-stop-shop mechanisms as well as the provision of public services online.

To date, the city has completed 32 out of the 55 related tasks. It has received 20,692 administrative service requests, of which 83.62% have been responded and 99.78% processed partly online.

It has implemented Level-2 data transmission network connection infrastructure for all 19 wards and communes, ensuring the utilisation of shared software systems of the province and city.

Pham Thi Tuyet, Vice Director of the provincial Department of Home Affairs, said that 100% of the administrative procedures under the locality’s management have been announced in a timely manner. The rate of administrative requests receiving response on time has been rising, while the online processing of administrative requests has been strengthened, she said.

In September, authorised agencies at the provincial level as well as district and communal People’s Committees received 88,646 requests for administrative services, including 78,664 submitted online. They have processed 80,185 requests and are handing the rest.

The implementation of the one-stop-shop and interconnected one-stop-shop mechanisms has been carried out effectively at the provincial Public Service Centre and the office for receiving and responding to administrative requests in 10 districts, Hoa Binh city, and 151 communes, wards, and towns.

In September, the rate of administrative service requests receiving response on time from provincial-level agencies reached 99.45%, from district-level People's Committees 99.19%, and commune-level People's Committees 99.60%.

Meanwhile, many effective models in administrative reform and administrative service response have been applied.

However, the province has still faced a number of problems in the work, including a poor coordination among some agencies in processing administrative requests following the one-stop-shop and interconnected one-stop-shop mechanisms, and poor information technology infrastructure and equipment serving online public services.

In the coming time, the province will continue to strengthen leadership and direction over administrative reform and the control over administrative procedures by popularising the information on administrative procedures, promoting communications on available online public services, and continuing to enhancing the operation efficiency of the provincial centre for public services and offices for receiving and responding to administrative services at the district and communal levels.

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