The heart of the province, Hoa Binh city has paid great attention to administrative reform with the effective implementation of the one-stop-shop and interconnected one-stop-shop mechanisms as well as the provision of public services online.

To date, the city has completed 32 out of the 55 related tasks. It has received 20,692 administrative service requests, of which 83.62% have been responded and 99.78% processed partly online.

It has implemented Level-2 data transmission network connection infrastructure for all 19 wards and communes, ensuring the utilisation of shared software systems of the province and city.

Pham Thi Tuyet, Vice Director of the provincial Department of Home Affairs, said that 100% of the administrative procedures under the locality’s management have been announced in a timely manner. The rate of administrative requests receiving response on time has been rising, while the online processing of administrative requests has been strengthened, she said.

In September, authorised agencies at the provincial level as well as district and communal People’s Committees received 88,646 requests for administrative services, including 78,664 submitted online. They have processed 80,185 requests and are handing the rest.

The implementation of the one-stop-shop and interconnected one-stop-shop mechanisms has been carried out effectively at the provincial Public Service Centre and the office for receiving and responding to administrative requests in 10 districts, Hoa Binh city, and 151 communes, wards, and towns.

In September, the rate of administrative service requests receiving response on time from provincial-level agencies reached 99.45%, from district-level People's Committees 99.19%, and commune-level People's Committees 99.60%.

Meanwhile, many effective models in administrative reform and administrative service response have been applied.

However, the province has still faced a number of problems in the work, including a poor coordination among some agencies in processing administrative requests following the one-stop-shop and interconnected one-stop-shop mechanisms, and poor information technology infrastructure and equipment serving online public services.

In the coming time, the province will continue to strengthen leadership and direction over administrative reform and the control over administrative procedures by popularising the information on administrative procedures, promoting communications on available online public services, and continuing to enhancing the operation efficiency of the provincial centre for public services and offices for receiving and responding to administrative services at the district and communal levels.

Related Topics

An Nghia commune prioritises people-centred administrative reform

Hoa Binh taps into multi-use value of forests

Military Region 3, Hoa Binh province present IT classroom to Doan Ket commune

Hoa Binh holds digital transformation festival, launches digital literacy movement

---

Hoa Binh holds digital transformation festival, launches digital literacy movement

On May 15, the Hoa Binh Steering Committee for Science, Technology, Innovation, and Digital Transformation launched the "Digital Literacy for All” movement. The event was held both in-person and virtually, connecting provincial authorities with district-level Party committees and local communities across communes, wards, and townships.

Hoa Binh province honours outstanding intellectuals

The People’s Committee of Hoa Binh province on May 16 held a conference to honour outstanding intellectuals for their contributions in 2025.

Hoa Binh Newspaper merged with provincial Radio and Television Station

The Standing Board of the Hoa Binh provincial Party Committee has held a conference to announce the provincial Party Committee’s decision about the merger of Hoa Binh Newspaper and the provincial Radio and Television Station, along with the Standing Board’s appointment decisions.

Hoa Binh city takes on a new look

After the historic victory on April 30, 1975, which liberated the South and reunified the country, the whole Vietnam embarked on a new mission — promoting peace and reconstructing the nation with century-defining projects. On the fierce Da River, over 30,000 engineers, sappers, and construction workers battled against rocky mountains and raging floods to achieve a remarkable feat. The Hoa Binh Hydropower Plant, the largest of its kind in Southeast Asia at that time, officially began generating electricity, lighting up the North and ushering in a new era of industrialisation.

Muong Dong seizes momentum for breakthrough growth

Muong Dong in Kim Boi district, one of the four major Muong regions in Hoa Binh province, is harnessing its revolutionary legacy and cultural heritage to drive socio-economic transformation.

Hoa Binh people take pride in national reunification anniversary

Throughout April, the joyful atmosphere of the 50th anniversary of the Liberation of the South and National Reunification spread nationwide. Together with the whole country, residents in Hoa Binh city also expressed their patriotism through meaningful and practical actions.