The Reception and Result Delivery Division of Tu Ly commune People’s Committee facilitates convenient administrative transactions for residents.
According to Luong Van Thi, Chairman of the Da Bac district People’s Committee, in 2024, the district well performed administrative procedure control, ensuring transparency at both the district and commune levels. Over the year, 18,751 administrative procedure applications were received, including 811 at the district level and 17,940 at the commune level, with 99.8% processed on time or ahead of schedule.
The rollout of online public services has also seen positive outcomes. Pilot initiatives, such as "Paper-Free Day” and "Same-Day Processing”, introduced in Tu Ly and Cao Son communes, handled 179 cases efficiently. Digitalisation efforts have progressed, with 71% of documents now digitised, reducing bureaucracy and saving residents’ time. A public satisfaction survey recorded a 100% approval rating from citizens and businesses regarding administrative services.
Ban Van Hanh from Bai hamlet, Cao Son commune said administrative procedures used to be time-consuming, requiring multiple visits. However, thanks to reform efforts and proactive guidance from officials, procedures can now be completed in a single visit, significantly reducing inconvenience.
Despite progress, challenges remain. The adoption of online applications faces obstacles, particularly in remote areas, where digital literacy is still limited. Additionally, inter-agency coordination in processing applications is not yet seamless, sometimes causing delays. The update and publication of new administrative procedures also require better synchronisation.
To address these issues, Da Bac district aims to further enhance administrative reform in 2025 by reviewing and restructuring internal administrative procedures across sectors, modernising administrative services for citizens and businesses, and implementing electronic reporting to transition towards real-time automated reporting. The district will strictly enforce the use of digital signatures and ensure all procedures are processed fully online, eliminating reliance on paper-based workflows.
With a comprehensive approach and strong commitment, Da Bac district seeks to drive breakthroughs in administrative reform, improve public satisfaction, and promote sustainable socio-economic growth.
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