In recent years, Da Bac district has improved administrative reform with a one-stop shop mechanism, streamlined inter-agency procedures, and a shift to digital platforms. These efforts have enhanced public service efficiency and contributed to local socio-economic development.


The Reception and Result Delivery Division of the Tu Ly commune People’s Committee facilitates administrative procedures for residents.

According to Luong Van Thi, Chairman of Da Bac district People’s Committee, in 2024, the district worked to ensure transparency at both the district and commune levels. Over the year, 18,751 administrative procedure applications were received, including 811 at the district level and 17,940 at the commune level, with 99.8% processed on time or ahead of schedule.

The rollout of online public services has also seen positive outcomes. Pilot initiatives, such as "Paper-Free Day” and "Same-Day Processing”, introduced in Tu Ly and Cao Son communes, handled 179 cases efficiently. Digitiation efforts have progressed, with 71% of documents now digitised, reducing bureaucracy and saving residents’ time. A public satisfaction survey recorded a 100% approval rating from citizens and businesses regarding administrative services.

Ban Van Hanh from Bai hamlet, Cao Son commune, said administrative procedures used to be time-consuming, requiring multiple visits. However, thanks to reform efforts and proactive guidance from officials, procedures can now conveniently be completed in a single visit.

Despite progress, challenges remain. The adoption of online applications are among the obstacles, particularly in remote areas, where digital literacy is still limited. Additionally, inter-agency coordination in processing applications is not yet seamless, causing delays. The update and publication of new administrative procedures should be more concerted.

To address these issues, the district plans to restructure internal administrative procedures across sectors, modernising administrative services for citizens and businesses, and implementing electronic reporting to transition towards real-time automated reporting. The district will strictly enforce the use of digital signatures and ensure all procedures are processed fully online, eliminating reliance on paper-based workflows.

With a comprehensive approach and strong commitment, Da Bac district seeks to create breakthroughs in administrative reform, improve public satisfaction, and promote sustainable socio-economic growth.


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