Right from the beginning of the year, the provincial People’s Committee issued
decisions and plans on administrative reform, focusing on assessing the level
of satisfaction of local residents and businesses on public services. The time
for processing administrative procedures was reduced by 30 percent, while
online public services were provided at levels 3 and 4.
Last year, the provincial State Treasury took the lead in administrative
reform. In the year, 96.7 percent of the requests to the agency were processed
online, while 100 percent of administrative services were made available online
at Level 4. The provincial State Treasury enjoyed 99.4 percent in the level of
satisfaction about its services.
Meanwhile, other departments, sectors and localities also showed great efforts
in speeding up administrative reform.
According to a report by a working group supporting the Chairman of the
provincial People’s Committee, in 2021, 71 decisions on the list of
administrative procedures were issues, while 306 administrative procedures were
cut down.
So far, the number of administrative procedures under the authority of local
administrations is 1,890. The Chairman of the provincial People’s Committee has
issued 12 decisions approving the simplification of 68 administrative
procedures.
As of December 31, 2021, the rate of administrative procedures processes on
time by provincial agencies reached 99.14 percent, while that by district-level
People’s Committee was 98.9 percent and by communal People’s Committee was
99.74 percent.
Besides, the provincial Centre for Public Services and the one-stop-shop
offices at district level operated effectively, helping create a friendly and
favourable environment and save cost for local residents and businesses.
However, the working group also pointed to a number of shortcomings in the
work, including a lack of adequate attention to communication activities on
administrative reform and the supervision of the work at some agencies and
units, along with a low rate of administrative procedures processed through
postal services. Members of the group recommended that in 2022, departments,
sectors and localities focus more on strengthening communications, while
tightening discipline, and improving the attitude and performance of public
servants./.
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