Digitalisation promoted to better serve locals

2/16/2022 - 5:33:12 PM

(HBO) - Over the years, Hoa Binh province has invested in, built and put into operation shared applications, creating a foundation for the formation of e-government in the province. The effort has contributed effectively to improving the direction and governance of leaders, the management efficiency of State agencies and the quality of service for the people and businesses, and the implementation of administrative reform in the locality.

The provincial Public Administrative Service Centre provides many public services, creating convenience for local people.

In order to serve digital transformation, the data centre has been invested and upgraded to provide technical infrastructure serving the operation of the province's shared application software, with 100 percent of State agencies in the locality having an internal network and being connected with broadband Internet, and the rate of officials and civil servants equipped with computers being 98 percent at the provincial level, 91 percent at the district level and 88 percent at the commune level. The province's data sharing and integration platform has been connected to the national one. On average, over 200,000 administrative documents are received and processed on the system every year, contributing to improving the transparency and publicity of procedures and status of handling dossiers, and increasing the efficiency and quality of the service for people, organisations and businesses, and saving time and costs for the society.

The provincial Public Administrative Service Portal currently offers 620 level-3 and 912 level-4 online public services. It has been connected to the Information System of the Vietnam Post Corporation (VNPost) to receive dossiers and return results of administrative procedures in the province via public postal services.

Along with the application of the province’s shared information systems, many agencies and units have launched specialised information systems and databases to improve the efficiency of management and governance such as the Office of the provincial People's Committee, the Departments of Education and Training; Science and Technology; Health; Construction; Natural Resources and Environment; Labour, Invalids and Social Affairs; Agriculture and Rural Development; Justice; and Culture, Sports and Tourism, the provincial Inspectorate, and the provincial Social Security.

To better serve local people, the digital transformation project of the provincial People's Committee is striving for all administrative procedures meeting the prescribed conditions provided in the form of level-4 online public services and on a variety of means, including mobile phone, by 2025; and over 90 percent of people and businesses satisfied with the province's online services by 2030./.

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