(HBO) – After receiving instructions, Nguyen Thanh Trung, a local in Phu Nghia commune of Lac Thuy district, quickly completed his dossiers to request for a renewed land use right certificate.


Phu Nghia makes public the list of public services at the commune’s office for receiving and responding to administrative requests, making it easier for locals to access the services.

After seven working days, he received his renewed land use right certificate. like Trung, Vo Thi Phuong from Lien Son district of Khoan Du commune met no difficulties in completing procedures to borrow bank loans for economic production. Many other residents of Khoan Du have also successfully conducted their administrative transactions.

Statistics showed that as of March, Khoan Du had processed more than 200 administrative transactions without any delayed response.

Nguyen Thanh Thoa, head of the Lac Thuy Division of Home Affairs, said that not only Khoan Du, all communes and townships in the district have shown strong performance in administrative reform, meeting locals’ requirements.

This is a result of Lac Thuy’s efforts in speeding up administrative reform in all six pillars, including providing online public services and building e-government and digital government.

Thoa said that in order to complete targets set in the beginning of this year, the district People’s Committee has issued a number of working plans and programmes, while asking local departments and agencies to promptly implement their tasks, especially in administrative reform and publishing administrative procedures on their online portal and at the office for receiving and responding administrative requests, thus giving optimal conditions for locals to process the procedures.

The launch of the single-window mechanism at the office for receiving and responding to administrative requests at communal and district levels have greatly contributed to the local administrative reform, while enhancing the enforcement and efficiency of the State administrative system, and increasing people’s satisfaction about public services at all levels in the district.

Statistics showed that the rate of requests that were accepted and responded as scheduled at the single-window section of the office for receiving and responding administrative requests at communal and district levels has always exceeded 90%.

From 2022 to the end of the first quarter of 2023, the district received 11,298 public service requests, including 1,957 at the district and 9,700 at the communal level. Requests received through the online public service portal at Levels 3 and 4 was 9,100, accounting for 93.8%.

With this result, Lac Thuy has been one of the leading localities in the province in terms of the public administrative reform (PAR) index./.


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