(HBO) - In recent years, Cao Phong district has been focusing on the administrative reform, synchronously implementing in all 6 reform areas. In particular, the district has improved the quality and operational efficiency of the dossier-receiving and result-delivering section, creating conditions for the organizations and individuals to do administrative procedures quickly and neatly. Many procedures have been shortened, resolved on time, bringing satisfaction to the people.

At the district’s dossier-receiving and result-delivering section, 100% of the administrative procedures are publicly listed. One-stop software has been put into use applying to the fields of construction, land, business registration, labor - invalids and social affairs, justice - civil status with over 100 administrative procedures. In addition, the district has tightened the discipline and principles, raised the sense of responsibility and attitude to serve the People. They have periodically evaluated the results of task performance in order to consolidate and arrange the qualified and capable officers so that the highest efficiency. Can be promoted

Feeling the obvious change in the process of receiving and processing dossiers of the local state administrative agencies, Ms. Nguyen Thi Sao from Binh Thanh commune says: Being at the district's dossier-receiving and result-delivering section, we find it very quick, saving time and effort when we need to do the administractive procedures. The working attitude of the full-time staff is warm, dedicated, and they do not make it difficult for the people. We are very pleased with this positive change.

Implementating the one-stop-shop mechanism continues to be maintained at the district’s dossier-receiving and result-delivering section and 10 commune-level units, actively contributing to reforming the administrative procedures, improving the effectiveness and efficiency of the administrative procedures and the satisfaction of people and businesses about the service of the administrative agencies at all levels. By the end of May, in the whole district 5,820 administrative procedures dossiers have been received, they have processed within the time limit of 5,783 applications (5,778 dossiers before and on time; 5 dossiers are overdue; and 37 dossiers are being processed within the deadline). The percentage of the administrative procedures dossiers that are handled on time by the District’s People's Committees is 100%, and 99.36% at the ccommunal People's Committees.

The district has been focusing on building and developing e-government. 100% of the departments, the agencies, the People's Committees of the communes and the town have used the specialized digital signatures of the organizations and 100% of the leaders of the agencies and units have used the personal digital signatures to exchange electronic documents on the network environment. Since the beginning of the year, the whole system has received 6,891 incoming documents; the total number of outgoing documents is 1,468, the total number of the signed documents is 1,436, reaching 97.8%. 6 out of the10 communes and town have been supported to install the online meeting room system. This is a channel for exchanging ìnormation, briefing, direct work orientation, not through the documents of the district to the communes and the town.

Mr. Vu Duc Hong, the Deputy Head of Cao Phong District's Department of Home Affairs says: In order to improve the quality of the administrative settlement, the district has been focusing on improving the quality of the civil service apparatus at all levels. The district has directed the units to develop the working regulations, assigning tasks in the direction of the clear content, the clear completion progress, and the clear person in charge. In the coming time, the district will continue to seriously review the legal document, promptly detect, amend and supplement the documents that are not within their competence, showing the signs of illegality in order to improve the effectiveness and efficiency of the state management in the locality. It is necessary to strongly apply the technology in solving the administrative problems and continue innovating and improving the efficiency of the one-stop-shop mechanism.

At the same time, it is important to promote the implementation of the administrative procedures in the electronic environment so that the people and businesses can perform the services anytime, anywhere. Training and retraining need strengthening to improve the professional qualifications, professionalism and dedication to serving the People of the officials and civil servants working at the one-stop shop, creating satisfaction for the people and businesses. The application of technology needs improving in state management agencies; upgrading the quality of the internet service provision in the district; propagating, disseminating and guiding the citizens, organizations and enterprises to submit dossiers and return results via online public services at level 3, the public postal services; improving the efficiency of online public service delivery at level 3.