(HBO) - In recent years, administrative reform work in Hoa Binh city has been implemented concertedly, producing positive results in all contents. In particular, the city promotes the application of technology and modernisation of the state apparatus, takes drastic actions in handling administrative procedures and builds a contingent of cadres and civil servants who have good ethics and high level of professionalism.


Staff at the one-stop shop division of Hoa Binh city People's Committee handle administrative procedures.

The one-stop shop division is located on the first floor of the city People's Committee headquarters where administrative procedures are listed publicity. Nguyen Thi Hong, who resides in Thinh Lang ward, said that she feels satisfied with the service provided when coming to the division to complete the procedures of transferring land use rights. The division’s staff instructed her on how to conduct the procedures and gave a specific date for returning the result, she added.

Bui Quang Diep, Chairman of Hoa Binh City People's Committee, said the city administration issued Decision No 15/QD-UBND, dated January 9, 2023 on the administrative reform plan in 2023. The plan specifies 55 main tasks in different areas of administrative reform and assigns specific duties to each agency and unit.

In the first six months of the year, the city completed 29 out of 55 tasks set in the plan, equivalent to 52.73%. The city People's Committee has focused on directing the implementation of breakthrough solutions such as launching the Intelligent Operation Centre (IOC) and piloting an automatic switchboard notifying results of handling of administrative procedures as well as the "people-friendly administration” model at Phuong Lam Ward People's Committee.

During the period, the city administration received 1,651 administrative procedure applications, of which 1,577 have been resolved and another 74 are being processed. The administrations at the commune and ward levels received 23,136 administrative procedure dossiers, of which 23,094 have been settled.

The province's leader said that in the remaining months of this year, the city will continue to implement the assigned tasks in the 2023 administrative reform plan. It will strictly implement the one-stop-shop mechanism in receiving and handling administrative procedures for organizations and citizens in line with State regulations. Attention will be paid to carrying out solutions in the 2023 digital transformation plan. It will organise communications to disseminate basic digital skills to people such as accessing and using the internet, online shopping and payment as well as online public services, ensuring the safety of personal information.

The city will continue to effectively implement the project on "Developing the application of population data, electronic identification and authentication to serve national digital transformation in 2022-2025 period, with a vision to 2030" in the locality. It will encourage the filing and handling of administrative procedures through online public services to meet assigned targets.

In addition to organising surprise inspections on the performance of public employees at agencies, units, and People's Committees of wards and communes, the city will strictly deal with cadres and civil servants who don’t have the right behavior and attitude to organisations and citizens to improve the efficiency of administrative management./. 


Related Topics


Hoa Binh holds digital transformation festival, launches digital literacy movement

On May 15, the Hoa Binh Steering Committee for Science, Technology, Innovation, and Digital Transformation launched the "Digital Literacy for All” movement. The event was held both in-person and virtually, connecting provincial authorities with district-level Party committees and local communities across communes, wards, and townships.

Hoa Binh province honours outstanding intellectuals

The People’s Committee of Hoa Binh province on May 16 held a conference to honour outstanding intellectuals for their contributions in 2025.

Hoa Binh Newspaper merged with provincial Radio and Television Station

The Standing Board of the Hoa Binh provincial Party Committee has held a conference to announce the provincial Party Committee’s decision about the merger of Hoa Binh Newspaper and the provincial Radio and Television Station, along with the Standing Board’s appointment decisions.

Hoa Binh city takes on a new look

After the historic victory on April 30, 1975, which liberated the South and reunified the country, the whole Vietnam embarked on a new mission — promoting peace and reconstructing the nation with century-defining projects. On the fierce Da River, over 30,000 engineers, sappers, and construction workers battled against rocky mountains and raging floods to achieve a remarkable feat. The Hoa Binh Hydropower Plant, the largest of its kind in Southeast Asia at that time, officially began generating electricity, lighting up the North and ushering in a new era of industrialisation.

Muong Dong seizes momentum for breakthrough growth

Muong Dong in Kim Boi district, one of the four major Muong regions in Hoa Binh province, is harnessing its revolutionary legacy and cultural heritage to drive socio-economic transformation.

Hoa Binh people take pride in national reunification anniversary

Throughout April, the joyful atmosphere of the 50th anniversary of the Liberation of the South and National Reunification spread nationwide. Together with the whole country, residents in Hoa Binh city also expressed their patriotism through meaningful and practical actions.