(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
Local people across Hoa Binh province enjoyed the festive spirit of the 2025 Lunar New Year (Tet) with joy, cultural traditions, and heartfelt family gatherings.
During this Lunar New Year (Tet), residents of Vay Nua commune, Da Bac district are joyfully celebrating the arrival of spring with various festive activities. Along the main road of the commune, a newly installed solar-powered streetlight system stands out, completed just before Tet. Funded by Agribank Hoa Binh with a total investment of approximately 80 million VND (over 3,100 USD), the project has already proven beneficial. Not only does it enhance the rural landscape, but it also improves road safety and security, adding to the New Year’s cheer for the people of Vay Nua.
Nestled in Tan Lac district, Van Son commune boasts a breathtaking landscape reminiscent of a serene, poetic painting. Winding roads gracefully embrace the hillsides, enhancing the commune’s natural charm. As spring spreads its vibrant colours, the lives of local people continue to improve day by day.
The trade union of Hoa Binh province’s industrial parks has presented meaningful gifts to workers with difficulties, ensuring that they will have a warm Lunar New Year (Tet) holiday.
According to the Department of Agriculture and Rural Development's report, in 2024, the appropriate authorities regularly propagated and disseminated forest protection management, forest development, and forest fire prevention and fighting.
The Lunar New Year, At Ty, 2025 is approaching. The gardeners in the peach growing area of Toan Son commune (Da Bac) are busy transporting, bringing spring to every home. Throughout the villages, peaches are grown everywhere, gradually becoming an effective economic model to help the people have a warm and full spring with their families.
