(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
On May 15, the Hoa Binh Steering Committee for Science, Technology, Innovation, and Digital Transformation launched the "Digital Literacy for All” movement. The event was held both in-person and virtually, connecting provincial authorities with district-level Party committees and local communities across communes, wards, and townships.
The People’s Committee of Hoa Binh province on May 16 held a conference to honour outstanding intellectuals for their contributions in 2025.
The Standing Board of the Hoa Binh provincial Party Committee has held a conference to announce the provincial Party Committee’s decision about the merger of Hoa Binh Newspaper and the provincial Radio and Television Station, along with the Standing Board’s appointment decisions.
After the historic victory on April 30, 1975, which liberated the South and reunified the country, the whole Vietnam embarked on a new mission — promoting peace and reconstructing the nation with century-defining projects. On the fierce Da River, over 30,000 engineers, sappers, and construction workers battled against rocky mountains and raging floods to achieve a remarkable feat. The Hoa Binh Hydropower Plant, the largest of its kind in Southeast Asia at that time, officially began generating electricity, lighting up the North and ushering in a new era of industrialisation.
Muong Dong in Kim Boi district, one of the four major Muong regions in Hoa Binh province, is harnessing its revolutionary legacy and cultural heritage to drive socio-economic transformation.
Throughout April, the joyful atmosphere of the 50th anniversary of the Liberation of the South and National Reunification spread nationwide. Together with the whole country, residents in Hoa Binh city also expressed their patriotism through meaningful and practical actions.
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