(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
Speaking at a meeting with businesses, investors, and cooperatives on the occasion of the lunar new year, Chairman of the provincial People's Committee Bui Van Khanh affirmed that with the motto of the administration accompanying businesses, Hoa Binh always determines that the success of businesses is also that of the province; and their difficulties and problems are the responsibility of the Party Committees and authorities at all levels. That motto has created a landmark in the development process of the province as well as the local business community.
The Government Office has just issued Notice No. 179/TB-VPCP, dated April 23, 2024, on the conclusions of Prime Minister Pham Minh Chinh at his meeting with the Standing Board of the Hoa Binh provincial Party Committee on April 13.
Cao Phong district has witnessed signs of economic improvement over the recent past thanks to efforts by local authorities to promote agricultural, industrial, and handicraft development.
On April 26th, the Steering Committee for completing the standards to establish Luong Son town of the province held a conference to evaluate the progress of implementing the standards to establish Luong Son town. Mr. Nguyen Van Toan, the Vice Chairman of the Provincial People's Committee, the Head of the Steering Committee chaired the conference.
On the occasion of the 70th anniversary of the Dien Bien Phu Victory (May 7, 1954 - 2024), Nguyen Phi Long, alternate member of the Party Central Committee and Secretary of the Hoa Binh provincial Party Committee, and other officials of the province and Lac Son district on April 25 visited and presented gifts to local soldiers and pioneering youths who directly engaged in the Dien Bien Phu Campaign.
A delegation from the Fund for Natural Disaster Prevention and Control and the Hero of the People’s Armed Forces Phan Trong Binh Social Work Fund on April 22 had a working session with leaders of Hoa Binh province.
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