(HBO) – The "people-friendly administration” model at Hoa Binh province’s Public Administration Service Centre is proving efffective.
Ms Bui Thi Hang from Hoa Binh city, who came to the centre to
learn about judicial procedures, said that the space, landscape, and facilities
are green - clean - beautiful and friendly in the direction of serving the people.
Administrative procedures are public and transparent. Staff at the centre
enthusiastically guide people in implementing the administrative procedure
process. The apparatus is changing towards friendliness and responsibility to
serve the people.
Staff of the provincial Public Administrative Service Centre guide
locals in administrative procedure implementation).
In mid-July, the provincial People’s Committee Office launched the
provincial-level "people-friendly administration” model at the Public. Administration Service Centre, aiming at forming a transparent and effective
administration, improving the effectiveness and efficiency of State management, building a friendly government and creating favourable conditions
for people and businesses. It also addresses shortcomings in the handling of
administrative procedures related to agencies, organisations and individuals.
All 120 assessements of the centre's service quality surveyed to date showed
the people's sastifaction. The centre arranges key officials in charge at the centre to direct, operate
and handle matters arisen every day, and publicises phone numbers of the centre's leaders.
Administrative procedure dossiers received through the centreare
processed in accordance with regulations. Administrative procedure records are
promptly transferred to specialised agencies for processing, ensuring the
province's progress in handling administrative procedures.
For the dossier is not completed or does not meet requirements, the centre will
urge agencies and units to issue written responses and notify organisations and
individuals in line with regulations. Meanwhile, for late or delay
administrative procedures documents, the centre issues reports to explainand
apologise people and businesses according to the direction of the government.
Nguyen Thi Thanh Thuy, Deputy Chief of the provincial People's Committee
Office, saidthat the model aims to change the working style of public
administration agencies, build a style of "respect, understand and learn
from people", toward the people's sastifaction to the management,
operation and all-level authorities.
In the coming time, the province will regularly survey to assess satisfaction
levels of people and organisations regarding service quality of civil servants
and public staff in order to increase general satisfaction index of people and
enterprises with authorities at all levels, she added.
Over recent years, the Farmers' Union of Mai Chau district has implemented numerous specific programmes and activities to support its members in developing products under the One Commune One (OCOP) programme. These efforts have contributed to enhancing local agricultural branding, increasing goods value, and improving incomes and living standards for residents.
Since 2022, the Hoa Binh Department of Education and Training has provided advice for the provincial People's Committee to issue Plan No. 219/KH-UBND on November 17, 2022, which outlines the implementation of a project titled "Enhancing the application of Information Technology (IT) and Digital Transformation in Education and Training for the 2022–2025 period, with a vision to 2030.” As of now, the local education sector has made significant progress in IT adoption and digital transformation.
Hoa Binh allocated over 30 trillion VND (nearly 1.18 billion USD) to develop infrastructure systems in ethnic minority and mountainous areas during 2019 - 2024. Priority was given to transport and irrigation infrastructure; markets; schools; medical stations; communal houses; and power grid, telecommunication, radio, and television systems.
The Hoa Binh provincial organising committee for anniversary activities on December 17 held a ceremony to unveil a ceramic mural on the local military-civilian ties and release a book on the Party and political work of the provincial armed forces during 1947 – 2024, in commemoration of the 80th anniversary of the Vietnam People’s Army (VPA) and 35th anniversary of the All-People Defence Festival.
In recent years, Hoa Binh has allocated significant resources to foster cooperative economy, helping ethnic minorities capitalise on their potential and advantages to escape poverty.
As a mountainous district still facing numerous challenges, Da Bac has made notable progress in advancing administrative reforms across various areas. The district has prioritised reorganising and streamlining its administrative apparatus, operating "one-stop-shop” units, and applying information technology (IT) in the handling of administrative procedures. Efforts have also been directed toward upgrading infrastructure and equipment to enhance service quality for residents and businesses.
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