Over recent times, the implementation of the single-window mechanism for administrative procedure settlement in electronic environments at various units and localities has seen positive changes.


In Tu Ne commune, Tan Lac district, a staff at the local section for public administrative reception and result return offers guidance for a resident.

In Tu Ne commune, Tan Lac district, a considerable number of people arrived early in the morning to carry out administrative procedures at the local section for administrative reception and results return.

Bui Thi Mo shared her experience: "I came here to apply for my grandchild's birth certificate. As it's my first time dealing with this procedure, I was a bit confused. However, I felt relieved thanks to the staff’s meticulous and efficient guidance."

In 2023, the mechanism was effectively executed at the provincial centre for public administrative services as well as the reception and result return units across all local districts, city, communes, wards, and towns. The on-time file resolution rate by provincial specialised agencies reached 99.7%.

However, shortcomings remain such as the emergence of additional required documents not complying with regulations and the complex and cumbersome of some procedures. The digitisation and reuse of digitised data of files have yet to meet requirements, while the coordination among public agencies involved in the process remains ineffective. There has also been a failure to report, explain, and apologise to citizens and businesses regarding overdue files, especially in the field of land.

To overcome these limitations, the chairman of the provincial People's Committee has instructed enhancing the role and responsibility of the heads of agencies and further implementing the single-window mechanism as prescribed. Also necessary are timely review, reduction and simplification of procedures and business regulations to create convenience and reduce costs for citizens and enterprises.

Stressing the importance of public disclosure and transparency, the leader requested all administrative documents be digitised according to regulations and digitisation linked to the completion of tasks by public personnel involved.

 

 


Related Topics


Preparing thoughtfully and thoroughly for Culture - Tourism Week of Hoa Binh province

On November the first, the Provincial People's Committee held a meeting for the reports on the progress of preparations to hold the Ceremony to receive the Certificate of the special national relic ranking for Trai Cave, the Stone Roof of Vanh village (Lac Son district) and the Opening Ceremony of the Culture - Tourism Week of Hoa Binh province in 2024. Mr. Nguyen Van Toan, the Standing Vice Chairman of the Provincial People's Committee, the Head of the Organizing Committee of Culture - Tourism Week chaired the meeting.

Leader requests Department of Natural Resources and Environment to better serve people, businesses

alternate member of the Party Central Committee and Secretary of the provincial Party Committee Nguyen Phi Long on October 30 had a working session with the Party Committee of the provincial Department of Natural Resources and Environment on the sector's implementation of political tasks in the past 10 months, and key tasks for the last months of 2024 and in the coming time.

Lac Thuy puts policies, laws on belief and religion into practice

 In recent years, the People's Committee of Lac Thuy district has directed units and mass organisations to promote the popularisation of the Party's policies and resolutions and the State's laws, as well as issued guiding documents on local religious affairs.

Hoa Binh’s fourth ethnic minority congress slated for mid-November

The Hoa Binh Steering Committee for the organisation of the fourth provincial congress of ethnic minority groups held a meeting on October 29 to discuss the progress of preparations for the congress. Dinh Cong Su, Vice Chairman of the provincial People’s Committee and head of the Steering Committee chaired the event. The congress is slated for November 14-15 at the provincial Cultural Palace, expecting 250 official delegates.

 

Mai Chau reaps outstanding results in developing new-style rural areas

Despite a low starting point, the mountainous district of Mai Chau has effectively implemented the National Target Programme on New Rural Development, resulting in significant improvements in people’s life and rural look.

One-stop-shop mechanism implemented effectively in Hoa Binh

Over the past years, Hoa Binh has systematically implemented the one-stop-shop and interconnected one-stop-shop mechanisms in processing administrative procedures, contributing to improving the efficiency of the work while promoting online public services.