Over recent times, the implementation of the single-window mechanism for administrative procedure settlement in electronic environments at various units and localities has seen positive changes.


In Tu Ne commune, Tan Lac district, a staff at the local section for public administrative reception and result return offers guidance for a resident.

In Tu Ne commune, Tan Lac district, a considerable number of people arrived early in the morning to carry out administrative procedures at the local section for administrative reception and results return.

Bui Thi Mo shared her experience: "I came here to apply for my grandchild's birth certificate. As it's my first time dealing with this procedure, I was a bit confused. However, I felt relieved thanks to the staff’s meticulous and efficient guidance."

In 2023, the mechanism was effectively executed at the provincial centre for public administrative services as well as the reception and result return units across all local districts, city, communes, wards, and towns. The on-time file resolution rate by provincial specialised agencies reached 99.7%.

However, shortcomings remain such as the emergence of additional required documents not complying with regulations and the complex and cumbersome of some procedures. The digitisation and reuse of digitised data of files have yet to meet requirements, while the coordination among public agencies involved in the process remains ineffective. There has also been a failure to report, explain, and apologise to citizens and businesses regarding overdue files, especially in the field of land.

To overcome these limitations, the chairman of the provincial People's Committee has instructed enhancing the role and responsibility of the heads of agencies and further implementing the single-window mechanism as prescribed. Also necessary are timely review, reduction and simplification of procedures and business regulations to create convenience and reduce costs for citizens and enterprises.

Stressing the importance of public disclosure and transparency, the leader requested all administrative documents be digitised according to regulations and digitisation linked to the completion of tasks by public personnel involved.

 

 


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