With the motto of "polite, dedicated, professional, and lawful,” over the years, Phu Cuong commune in Tan Lac district has gradually improved the quality of processing administrative procedures, winning high satisfaction from local people and businesses.
Public servants at the office for receiving and responding to public service requests guide locals to search for administrative procedures.
The office for receiving and responding to public service requests in Phu Cuong currently has four staff members who specialise in dealing with requests in the fields of land-construction, justice - civil status, labour - war invalids and social affairs. All of them have been equipped with the skills to use software and information technology to serve their tasks.
Dinh Cong Thang, one of the four, said that they have strictly implemented the behaviour, communications and working principles with a welcoming attitude, enthusiastically guiding citizens to process administrative procedures as quickly as possible.
Bui Van Son, a resident from Vo village who came to the office to process the procedures for his mortgage contract for land use rights and assets attached to land, said that he received clear guidance, conducted the process quickly and got the results within a day, which saved him a lot of time and efforts.
Along with issuing decisions and plans regarding administrative reforms and popularising the reforms in all fields, the People’s Committee of Phu Cuong has strengthened the application of information technology in management with the use of VNPT iOffice, Hotich.vn software. Regulations, procedures, service fees and duration for processing each type of request are posted publicly in a visible place at the office.
Dinh Cong Kiem, a local in Khanh village, said that when he came to the commune People's Committee, which is quite far from his house, to make marriage registration, he received enthusiastic and quick guidance, enabling him to finish the procedure quickly without having to wait long.
Since 2023, the office has received 4,765 public service applications, of which 4,289 have been handled and the remaining are being processed. Bui Duc Phuong, Chairman of the commune People’s Committee said that each year, the committee has issued administrative reforms and communications plans, while allocating qualified officials to the local office for receiving and responding to public service requests, and regularly updating regulations in the field. The committee has ensured that there is always a leader available for approving administrative procedures for locals, making sure that the procedures are processed in a fast, time and cost saving manner, he said.
The official said that in the coming time, the Phu Cuong People’s Committee will continue to speed up digital transformation in providing public services, while enhancing local officials’ sense of responsibility in performing their duties, thus winning higher confidence and satisfaction of people and businesses, and contributing to boosting local socio-economic development.
On November the first, the Provincial People's Committee held a meeting for the reports on the progress of preparations to hold the Ceremony to receive the Certificate of the special national relic ranking for Trai Cave, the Stone Roof of Vanh village (Lac Son district) and the Opening Ceremony of the Culture - Tourism Week of Hoa Binh province in 2024. Mr. Nguyen Van Toan, the Standing Vice Chairman of the Provincial People's Committee, the Head of the Organizing Committee of Culture - Tourism Week chaired the meeting.
alternate member of the Party Central Committee and Secretary of the provincial Party Committee Nguyen Phi Long on October 30 had a working session with the Party Committee of the provincial Department of Natural Resources and Environment on the sector's implementation of political tasks in the past 10 months, and key tasks for the last months of 2024 and in the coming time.
In recent years, the People's Committee of Lac Thuy district has directed units and mass organisations to promote the popularisation of the Party's policies and resolutions and the State's laws, as well as issued guiding documents on local religious affairs.
The Hoa Binh Steering Committee for the organisation of the fourth provincial congress of ethnic minority groups held a meeting on October 29 to discuss the progress of preparations for the congress. Dinh Cong Su, Vice Chairman of the provincial People’s Committee and head of the Steering Committee chaired the event. The congress is slated for November 14-15 at the provincial Cultural Palace, expecting 250 official delegates.
Despite a low starting point, the mountainous district of Mai Chau has effectively implemented the National Target Programme on New Rural Development, resulting in significant improvements in people’s life and rural look.
Over the past years, Hoa Binh has systematically implemented the one-stop-shop and interconnected one-stop-shop mechanisms in processing administrative procedures, contributing to improving the efficiency of the work while promoting online public services.
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