Kim Boi commune builds “people-friendly administration”

5/28/2024 - 1:49:48 PM

Positive changes have been recorded after nearly one year of implementing the "people-friendly administration” model at Kim Boi commune, Kim Boi district. The responsibility of the Party Committee, the government and the political system in carrying out tasks has been enhanced as well as working style of the local cadres and civil servants has been improved, receiving the appreciation of the people.

Officials of the division for receiving administrative procedures and returning settlement results in Kim Boi commune (Kim Boi district) always enthusiastically guide locals to handle administrative procedures.

Bui Thi Huong, a local resident, said she was satisfied with the attitude and service of "one-stop shop" staff when fulfilling procedures for electricity access.

Kim Boi commune launched the "people-friendly administration” model in 2023, aiming to improve the quality and efficiency of handling administrative procedure dossiers. Accordingly, officers in charge of receiving and handling administrative procedures always maintain gentle attitude; resolve procedures quickly, transparently, and responsibly; and put people's interests first.

According to Bui Van Hoan, Standing Deputy Secretary of the Kim Boi commune Party Committee, a steering committee has been set up to implement the model, with its regulations and specific tasks assigned to each member. The attitude and responsibility in performing public duties of the officials and civil servants have been improved, satisfying residents. In particular, people appreciate the commune's arrangement of a separate room to hand over marriage and birth certificates along with congratulatory flowers as well as an apology letter to people if there is a delay in resolving administrative procedures, or a letter of condolences to the family when a member passes away.

By synchronously and effectively implementing a range of solutions, the commune People's Committee has received 552 dossiers since July last year. Of these, 539 were resolved and returned results before the deadline while 13 others are being processed, and there are no overdue ones. Besides, sending letters on citizens’ special events has created support and affection of the people towards the local Party committee and government.

To improve the effectiveness of the model, the Party Committee and People's Committee of Kim Boi commune will continue to ask officials and civil servants to further promote their role and responsibility of example setting in their work, especially at the "one-stop" shop, for people's satisfaction, the official said.

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