The Steering Committee for Sci-tech Development, Innovation, Digital Transformation, and Project 06 of Hoa Binh province held a conference on May 12 to review the 2024 results of the Public Administration Reform (PAR) Index, Citizen Satisfaction Index, and Provincial Governance and Public Administration Performance Index (PAPI). The meeting was chaired by Bui Duc Hinh, Deputy Secretary of the provincial Party Committee and Chairman of the provincial People’s Committee.


Mr. Bui Duc Hinh, Deputy Secretary of the provincial Party Committee and Chairman of the provincial People’s Committee, delivers his concluding remarks.

As heard at the event, Hoa Binh’s 2024 PAR Index reached 88.18%, up 1.42% annually. The province dropped two places in the national rankings, placing 37th out of the 63 provinces and centrally-run cities nationwide.

Four areas recorded notable improvements, namely the steering and management of PAR; development of e-government and digital government; citizens' and organisations' satisfaction with public service delivery; and evaluation of some socio-economic development criteria. Particularly, the province achieved a perfect score of 9.5/9.5 in the first indicator, ranking first nationwide, while the indicator for e-government and digital government building improved by nine places compared to 2023.

However, some areas saw declines, including institutional, administrative procedure, public service regime, and public financial reforms.

The province's 2024 PAPI score stood at 43.4778, placing it in the lower-middle tier among all localities and reflecting a drop of 12 positions compared to 2023. Five out of eight sub-indices saw improvements - grassroots citizen participation, transparency in decision-making, public service delivery, environmental governance, and e-governance. The remaining three – government accountability to the public, control of corruption in the public sector, and administrative procedures – saw decreases in scores.

Participants pointed out shortcomings such as inconsistent publication of administrative records on the public service portal, mismanagement of financial resources, low rates of digitisation of records and administrative outcomes, and limited uptake of full-process online submissions and electronic payments.

In his conclusion, Chairman Hinh stressed that the quality of public services delivered by officials and civil servants remains a weak link, leading to ongoing procedural reform challenges. He urged departments, sectors, and localities to promote leaders' sense of responsibility towards administrative procedure reform, and to review and strengthen the implementation of assigned tasks and solutions.

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