It has contributed to administrative reform, thus raising effectiveness of activities in the public administrative system and satisfaction of people and firms.
People come for administrative procedures at provincial public administration service centre.
To improve quality of the single window mechanism, due attention has been paid to collecting feedback. The task is being carried out in a constant manner at booths of the provincial public administration service centre, while there are survey forms at the district and commune level.
Inspections in administrative procedure management showed that the People’s Committees at communal level have effectively collected feedback in line with regulations.
In addition, handling administrative procedures online has been promoted amongst all levels and sectors, encouraging all organisations and individuals to submit the procedures online in a bid to create a fair, clear, convenient and transparent business climate for socio-economic development.
In the second quarter of this year, the province received and handled 43,535 online documents out of a total of 88,412. Of the number, 2,635 documents in the industry-trade and transport sectors were processed via the national public services portal as of June 14, and 40,900 via the province’s portal.
On March 3, the Chairman of the provincial People’s Committee issued Decision No.449/QD-UBND on assigned targets for online administrative procedures at level 3 and 4 to relevant agencies this year.
The rate of handling online documents at the agencies must hit at least 51 percent out of all documents submitted to them.
On the foundation of the province’s plan, departments, sectors and People’s Committees have taken the initiative in building specific plans and assigning targets to those are at communal level, in an effort to fulfil targets./.
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