(HBO) - Increasing the satisfaction of residents and businesses is one of the main goals of Yen Thuy district in its administrative reform efforts.
Employees of the
"one-stop shop" unit of Hang Tram town (Yen Thuy district) process
administrativedocuments forlocal residents.
Statistics showed that in 2022, the
administration reform index of the district climbed one place, an increase of
1.39% compared to the previous year. It belonged to the group of district-level units
with the highest scores in the province in terms of the satisfaction level of
residents and organisations regarding services provided by state administration
agencies.
The district has recorded positive changes in
the administration reform index in 2019 – 2022. Notably in 2022, the district
showed good performance in improving the quality of civil servants; reforming
administrative procedures, and developing electronic and digital
administration. The building and enforcement oflegal documentswere
well implemented.
Bui Thi Nhung, Deputy Head of the Division of
Internal Affairs of Yen Thuy district, said in order to better the quality of
services to residents and businesses, the district has continued to maintain
models to support citizens to perform registration of online public services at
level 3 and level 4; and support online payment and the use of public postal
services at the district and commune levels.
The district People's Committee has also
required agencies, units, and the People's Committees of communes and towns to
process at least 95% of dossiers through the online public service portal,
Nhung said.
The district has also promoted the application
of information technology in activities of agencies and units, effectively
maintained its website, and regularly updated information on the portals of
communes and towns. Attention has been also paid to strictly
implementing administrative discipline in state agencies.
In the first five months of 2023,nearly
350 dossiers were sent to the unit ofreceivingandreturning
results of the district, while nearly 4,000 others were sent to units of
receivingandreturning results at the communal level. The dossiers were
processed on schedule in line with regulations./.
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