Hang Kia commune has made significant improvements in local governance to better serve its citizens. In the past, the local administration's ability to manage and lead was modest, but over the last five years, through the implementation of Provincial Project No. 09/DA-TU, the competence of local officials has been enhanced. This has resulted in improved state management and better public service.

Hang Kia staffs have been proactive in guiding citizens through administrative procedures.

The commune, with a predominantly ethnic minority population, recognised that access to information was a challenge for many. To address this, local staff have been proactive in guiding citizens through administrative procedures.

Administrative reform is a priority for Hang Kia, with a dedicated reception centre equipped with modern facilities to serve the public. All procedures are clearly displayed for easy access, and the commune has embraced digital transformation by integrating electronic systems for handling administrative tasks.

In the first nine months of 2024, over 230 administrative cases were processed, with 100% completed on time, mostly through electronic systems.

Deputy Chairman of the commune People's Committee Vang A Pao emphasised that the use of technology has streamlined the process, creating a more efficient and citizen-friendly environment for doing administrative tasks.

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